Frequently Asked Questions FOR People Working at Glasshouse

While working onsite with one of our clients across the nation, you are an employee of Vangst. That being said, Vangst is responsible for verifying and approving any agency request forms, attestation(s), unemployment submissions, etc. Vangst would be happy to help you out with this process. Please have any agencies contact the Help Desk directly, requesting any necessary information pertaining to the request.

Vangst payroll schedule is weekly, Sunday through Saturday.

Vangst processes payroll first thing every Tuesday morning of every week for all hours worked the week prior (SUN-SAT). In order to ensure that you are paid on time and correctly, all timesheets must be confirmed by 5:00 PM EST on Monday night atthe very latest. We strongly encourage getting in the habit of checking your timesheet at the beginning of each shift and/or at the end of each shift to make sure that all hours are properly accounted for on your timesheet.

All Vangst timekeeping and payroll are run through Gusto. If you are an active onsite worker, PLEASE be sure to download the Gusto Wallet App onto your phone. 

 For iPhone, downloadHERE, for Android, downloadHERE.

Here are two helpful Gusto support links if needed:Gusto Video Tutorials andGusto Support.

All legal documents (i9, W2, W4, etc) and previous paystubs can be accessed in your Gusto Wallet App, even after you are no longer an active employee with Vangst. To find these, log into your Gusto account and find “profile.” Then click “documents” and you will be redirected to all historical documents. 

Please note: Sick time is paid from Vangst and not the client. Using or requesting sick time does NOT count as PTO OR an excused absence and cannot put your total weekly hours into overtime (>40 hrs for a single pay period). 

Sick time can only be used to cover time missed due to illness, medical appointments, or other health-related emergencies. 

Sick time can only be used while you are actively employed and is not paid out upon separation. 

Additionally, sick time is not permitted to be used for any day that you are not scheduled to work. 

Sick time is typically requested during or after the missed shift as it is not applied to future/planned time off.  

If approved, requested sick time will be added to the payroll that includes the date the "sick time" was applied. That being said, you will see it paid out on the upcoming paycheck. Please note that it may take time for the balance to update on your Gusto Wallet App.

****Each state has different regulations and laws that dictate when/how someone is eligible for sick time pay. In addition, these regulations are researched and updated regularly by the internal Vangst team to ensure that there are no discrepancies and that nothing is missed.****

You can request to use any of your accumulated sick time through the Sick Time Request Form. That request is then sent to our HR who will approve/deny them. All sick time requests submitted through the Sick Time Request Form are approved or denied by the Vangst HR team.

All holiday pay and schedule is left up to the discretion of the client. That being said, Vangst does not make any final decisions as to if/what days are counted for holiday pay.

Should you decide to leave your current position, are converted, or work the GIG to completion, you will receive your final paycheck the following Friday, in accordance with the normal payroll schedule. However, if you are released from the contract position, for any reason, prior to the end date, your final payroll will be processed according to the state law that you are working in. You can find more information about the different state regulations here. 

If you are filing for unemployment, PLEASE list Vangst as the past employer, NOT the client. In order for Vangst to verify and validate your request, the form/document in question must be sent to Vangst FROM the agency/provider/third party that you are applying through.

Vangst Help Desk Contact Information:

Phone: 970-329-7261

Email: helpdesk@vangst.com